There is a misconception that self service IT means you are on your own. Nebular Galaxy is the opposite: every screen in the portal is backed by our team and our tooling.
You see your licence usage; we make sure you are not paying for empty seats. You see MFA coverage; we chase the stragglers. You raise a case; a real engineer picks it up against a real SLA. Anything that affects your bill goes through an authorisation step, so there are no surprise invoices.
Self service means never having to ask what is going on. The doing is still on us.
